Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.craftpuzzles.co.uk/ (the "Site").

What Information Do We Collect?

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymised or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.

What Do We Use Your Information For?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

To personalise your experience (your information helps us to better respond to your individual needs).

To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you).

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To process transactions including executing your payments and delivering the purchased products or services requested.

To administer a contest, special promotion, survey, activity or other site feature.

To send periodic emails — The email address you provide for order processing may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

To send periodic SMS messages — The phone number you provide during customer registration and/or order processing may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.

Legal Basis for the Processing of Personal Information

If you are located in the United Kingdom, our processing of your personal information will be based on the following legal grounds under the UK General Data Protection Regulation ("UK GDPR") as retained under the Data Protection Act 2018 ("DPA 2018"):

Consent — To the extent that we obtain your consent for the processing of your personal information, such processing will be justified pursuant to Article 6(1)(a) of the UK GDPR.

Contractual Necessity — If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on Article 6(1)(b) of the UK GDPR.

Legal Obligation — Where the processing is necessary for us to comply with a legal obligation, we will process your personal information on the basis of Article 6(1)(c) of the UK GDPR.

Legitimate Interests — Where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with Article 6(1)(f) of the UK GDPR.

Please note that where you have given your consent to the processing of your personal information, you may withdraw your consent at any time, for example by sending an e-mail to info@craftpuzzles.co.uk. Withdrawal of consent will not affect the lawfulness of any processing previously carried out on the basis of your consent.

Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal information:

The right of access — You have the right to request a copy of the personal information we hold about you.

The right to rectification — You have the right to request that we correct any personal information that is inaccurate or incomplete.

The right to erasure — You have the right to request that we delete your personal information, subject to certain legal exceptions.

The right to restrict processing — You have the right to request that we restrict the processing of your personal information in certain circumstances.

The right to object — You have the right to object to the processing of your personal information where we are relying on legitimate interests as our legal basis.

The right to data portability — You have the right to receive your personal information in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted directly to a third party.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may send us an e-mail to info@craftpuzzles.co.uk to exercise your rights. We will respond to your request within one month, in accordance with the requirements of the UK GDPR. We will take all reasonable steps to ensure that your personal data is correct and up to date.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data protection. You can contact the ICO at https://ico.org.uk/ or by telephone on 0303 123 1113.

How Do We Protect Your Information?

You are responsible for your own username and password safety and security on the Site. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

We implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only to be accessible by those authorised with special access rights to such systems, and who are required to keep the information confidential.

After a transaction, your private information (credit cards, financial details, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you have allowed it via your settings). This enables the site's or service provider's systems to recognise your browser and capture and remember certain information.

Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) as well as the UK GDPR. We will obtain your consent before placing any non-essential cookies on your device.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. ("Google") to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers outside the United Kingdom. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customise applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies nor can the third parties access the data in cookies used by us.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service at info@craftpuzzles.co.uk.

International Data Transfers

Where we transfer your personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with the UK GDPR. This may include transferring data to countries that have been deemed to provide an adequate level of data protection by the UK Secretary of State, or by using standard contractual clauses approved for use in the United Kingdom.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How Long Do We Retain Your Information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Address: 95 Hithercroft Road, High Wycombe HP13 5RA, United Kingdom

Phone: +44 7979 465432

Email: info@craftpuzzles.co.uk