FREQUENTLY ASKED QUESTIONS
Where do you ship from?
All orders are shipped from our UK warehouse in High Wycombe.
How long does delivery take?
All orders are processed within 1 day. After processing, shipping time varies between 1-5 working days depending on the shipping method you choose:
- Royal Mail Tracked 24: 1-2 Working Days
- Royal Mail Tracked 48: 2-3 Working Days
- Standard UK Shipping: 3-5 Working Days
Do you offer free shipping?
Yes, we offer free UK shipping on orders over £100.
Do Craft Puzzles products require glue or tools?
No, all models are designed to be assembled without glue or tools.
Can I return my order?
We offer a 100% money-back guarantee in case of product defects or damage. You have 30 days to return the item to us for a full refund. The items must be unused, in their original packaging. Once we receive the product, we will refund the full amount of your original purchase. For more information, visit the Returns & Refund Policy or contact info@craftpuzzles.co.uk
Can I cancel my order?
You can cancel your order within 24 hours free of charge, if it is not yet in transit. Please ensure you cancel your order before it is shipped.